FAQ
Questions gathered from the guides. Each answer also lives on its source page, for structured data.
How do we write to you?
One public email, as PEC. No send form. Email (PEC): GianlucaPace@pec.xerut.it
Will a dehumidifier fix rising damp?
No. It acts on air, not on water climbing through masonry. The room may feel less muggy; the cause stays wet.
Damp at home: diagnose it before you buy anythingWhere do I start with no tools?
A digital hygrometer and three notes: where water or mould appears, at what height, in which season.
Damp at home: diagnose it before you buy anythingIs a musty smell a diagnosis?
It is a signal, not a cause. It often rides with high RH or mould, and sometimes with drains or a void.
Damp at home: diagnose it before you buy anythingDoes double glazing stop condensation?
It makes glass condensation less likely because the inner pane is warmer. It can move the water onto a cold reveal or shutter box if indoor RH stays high.
Window condensation: when it is normal and when it is a warningShould I turn the heating off overnight to save money?
A sharp overnight drop raises relative humidity and cools the glass: morning condensation often starts there. This is physics, not a tariff tip.
Window condensation: when it is normal and when it is a warningIs bleach enough?
It can lighten a surface stain. It does not change the climate that produced it. On porous materials the roots remain. Protect skin and airways; do not mix products.
Mould at home: prevention, removal, DIY limitsWill anti-mould paint fix it?
If surface RH stays high, it is a delay. It belongs as a finish after cause and climate are corrected, not as the only move.
Mould at home: prevention, removal, DIY limitsCompressor or desiccant?
In a normally heated European living room, compressors are the common family. Desiccants hold extraction better in cold rooms (cellars). We do not publish a brand ranking.
Dehumidifier: when it actually helps (and when it is wasted money)Are the rated litres/day real in winter?
They are often measured at 30 °C and 80% RH. In a 19 °C / 60% living room, output drops. Size with margin and read the test conditions.
Dehumidifier: when it actually helps (and when it is wasted money)Will a dehumidifier dry rising damp?
No. It treats air, not water climbing the wall. It may take the fug out of a room; it does not treat the cause.
Rising damp: how to recognise it (and what not to buy)How do I tell it from condensation?
Height (starts low), season (often all year), salts, material moisture low versus high.
Rising damp: how to recognise it (and what not to buy)Is a tilted window all day enough?
Usually not: it chills reveals and glass and changes little air. Short, full openings work better.
How to air a house in winter without wasting heatIs a dehumidifier next to the rack enough?
It helps if RH climbs and the room is shut. A room with a window and purge ventilation, or a vented dryer, is cleaner.
Indoor laundry: how much moisture it adds (and what to do)Can I just run a dehumidifier?
You can, but you are treating whole-home air while vapour is made in a sealed box. The extractor is the bathroom tool.
Mould in a windowless bathroom: extractor before dehumidifierIs pulling the wardrobe out enough?
It often reduces the dead corner. If whole-home RH is high or there is a thermal bridge, it is not enough on its own.
Mould behind a wardrobe: dead corner, thermal bridge, or bothWhy don’t you print a kWh price?
Because it goes stale in weeks. The right number is the one on your bill.
Dehumidifier electricity use: estimate it from your billWill Qordac send an installer?
No. There are no partners. If a lead channel is connected later, it will be labelled — no fake lists.
MVHR and humidity: when it belongs (and when it is another project)Two hygrometers disagree: which is true?
Both can be several points off. Decisions should follow the trend and room-to-room contrast, not 53% versus 56%.
Hygrometer: how to use it (and why it is the first purchase)Which of the three should I buy?
None, until you know whether the problem is bathroom vapour, wet room air or a wet wall. Diagnosis comes first.
Dehumidifier, extractor or MVHR: what you actually needDoes MVHR replace a dehumidifier?
Often yes, for indoor vapour. It does not close a leak, and it is not a purchase to make from a web article without a site visit.
Dehumidifier, extractor or MVHR: what you actually needHow much does active electro-osmosis cost?
IgroCasa does not publish a price list. A quote depends on metres of wall, access, existing services, region and contractor. Ask for a visit and compare written offers.
Active electro-osmosis: costs, when it helps, alternativesDoes it help if the windows run?
No. Window condensation is moist air meeting a cold surface. Electro-osmosis does not treat dew point.
Active electro-osmosis: costs, when it helps, alternativesCan a dehumidifier replace it?
No. A dehumidifier treats room air. It does not stop water rising by capillarity in the wall.
Active electro-osmosis: costs, when it helps, alternativesWhat is the “right” indoor relative humidity?
There is no domestic legal limit IgroCasa can cite as an obligation. As a design comfort reference, CIBSE Guide A discusses humidity ranges: in practice a band around 40–60% RH is often watched. Above that, for long, cold surfaces are more likely to condense. A reference, not a certificate for your house.
How to measure humidity at home and in walls (limit values)Is 80% the air or the wall?
In EN ISO 13788, 80% is a conventional surface relative-humidity threshold used in design calculations for mould risk. It is not the hygrometer in the middle of the room and not the percentage on a contact meter.
How to measure humidity at home and in walls (limit values)Does a wall meter prove rising damp?
It compares zones: skirting versus a metre up, stain versus sound plaster. The absolute number depends on the material and the instrument scale. It is not a survey.
How to measure humidity at home and in walls (limit values)